Terms & Conditions

Welcome to Facing Your Screen. These Terms and Conditions govern your use of our online courses and one-to-one coaching services related to technology and troubleshooting (collectively referred to as the “Services”). By accessing or using our Services, you agree to be bound by these Terms and Conditions.

Services Description

Our Services include:

  • Online courses providing instruction on WordPress troubleshooting, and troubleshooting in general
  • One-to-one coaching sessions to assist with WordPress-related issues

WordPress Affiliation Disclaimer

PLEASE NOTE: Our Services are not affiliated with, endorsed by, or sponsored by the WordPress Foundation or Automattic, Inc. WordPress® is a registered trademark of the WordPress Foundation. All references to WordPress within our Services are for descriptive purposes only. We are an independent service provider offering educational content and coaching related to WordPress websites.

No Guarantees

PLEASE READ THIS SECTION CAREFULLY

We strive to provide high-quality instruction and guidance, but WE DO NOT GUARANTEE specific outcomes or results from our Services. WordPress websites vary greatly in their configurations, plugins, themes, and hosting environments, and we cannot guarantee that our troubleshooting methods will resolve all issues in all circumstances.

We do not guarantee:

  • Resolution of all WordPress issues
  • Compatibility with all WordPress configurations
  • That our methods will work in all circumstances
  • Specific performance improvements or outcomes

Limitation of Liability

BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT:

  1. You are solely responsible for any changes made to your WordPress website.
  2. We are not liable for any damages, losses, or negative consequences that may result from your application of the troubleshooting techniques learned through our Services.
  3. We are not responsible for data loss, website downtime, security breaches, or any other adverse effects that may occur during or after your participation in our courses or coaching sessions.
  4. You agree to implement appropriate backup procedures before applying any troubleshooting techniques learned through our Services.

User Responsibilities

When using our Services, you agree to:

  1. Maintain regular backups of your WordPress website before implementing any changes
  2. Follow best practices for WordPress security and management
  3. Understand that you are implementing troubleshooting techniques at your own risk
  4. Not hold us responsible for any negative outcomes resulting from your implementation of our training

Payments and Refunds

  1. All payments for Services are due in advance unless otherwise specified.
  2. Refunds may be issued at our discretion and in accordance with our refund policy.
  3. We reserve the right to modify our pricing at any time.

Intellectual Property

  1. All course materials, including videos, documents, guides, and other content created by us (excluding WordPress-related trademarks, logos, and software), are our intellectual property.
  2. WordPress® is a registered trademark of the WordPress Foundation. The WordPress name, logo, and software are the intellectual property of their respective owners and are protected by applicable copyright, trademark, and other intellectual property laws.
  3. Our use of WordPress-related terms is for descriptive and educational purposes only and does not imply ownership of or rights to WordPress intellectual property.
  4. You may not reproduce, distribute, or create derivative works based on our course content without our explicit permission.
  5. Your purchase of our Services grants you a limited, non-exclusive license to access and use our materials for personal, non-commercial purposes.
  6. Nothing in these Terms grants you any rights to use WordPress trademarks, logos, or other proprietary elements owned by the WordPress Foundation or Automattic, Inc.

Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Termination

We reserve the right to terminate or suspend your access to our Services at any time, for any reason, without notice.

Changes to Terms

We may modify these Terms and Conditions at any time. Continued use of our Services after such modifications constitutes your acceptance of the revised Terms.

Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law principles.

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect and enforceable.

Contact Information

If you have any questions about these Terms and Conditions, please contact us.

Last updated: April 19, 2025